FAQS

1. How do I place an order at Domivo?
Ordering is easy:
Choose the items you want, add them to your cart and click “Checkout.”
Then enter your shipping address and preferred payment method, and complete your order.
Once your order is placed, you’ll receive a confirmation email with all the details.

2. Which payment methods do you accept?
We accept the following secure payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
  
• Apple Pay, Google Pay and Shop Pay
  

All payments are processed with SSL encryption.
Please note that we currently do not accept cash on delivery or bank transfers.

3. How much does shipping cost?
Shipping within the United States is always free, no matter the order value.

4. How long does shipping take?
Average delivery times:

• Processing time: 1–2 business days (Monday–Friday)
• Delivery time: 4–8 business days (Monday–Friday)

During busy periods or due to external factors (such as carrier delays), delivery may take a little longer.
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number.
More information can be found in our Shipping Policy.

5. How can I track my order?
After your order has shipped, you’ll receive an email with your tracking number.
You can use it to check the status of your delivery online at any time.
You can also track your order on our Track Your Order page in the main menu.

6. Can I cancel my order?
Yes, you can cancel your order within 5 minutes of placing it.
After that, your order is sent for processing and can no longer be canceled.
If you’d like to cancel, please contact us as soon as possible at support@domivo-shop.com.

7. What if an item is missing or damaged?
If an item is missing or arrives damaged, please contact us within 14 days of delivery at support@domivo-shop.com, with clear photos of the item and packaging.
We’ll send you a free replacement right away or find another solution that works for you.

8. What if I’m not happy with my order?
If you’re not completely satisfied, you can return your order within 30 days of receiving it. Some products qualify for an extended return period of up to 100 days; this is clearly stated on the product page.
Items must be unused and in their original condition and packaging.
Return shipping costs are the customer’s responsibility, unless the item is defective or damaged.
More information can be found in our Return Policy.

9. How can I contact customer service?
Our customer service team is happy to help:
📧 Email: support@domivo-shop.com
Hours: Monday – Friday
Saturday and Sunday: Closed
We aim to respond to all inquiries within 8 hours.

10. Is my personal information safe?
Yes, we take the protection of your data very seriously.
All information is handled confidentially and in line with applicable privacy laws.
More information can be found in our Privacy Policy.